FAQ

QUICK QUESTIONS

• What is your returns policy?
• What payment methods can I use with my order?
• The product I want is out of stock. When will it be coming back in?
• How much will shipping cost for my order?
• What are FRESH doing to protect customers and staff from COVID-19?
• I have noticed a bug on the website. What should I do?

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ORDER QUESTIONS

• My order’s tracker hasn’t updated in a while. What should I do?
• If I have one order that includes a pre-order along with other products, when will I receive my order?
• What should I do if I received the wrong product?
• How do I change my shipping/billing address?
• What should I do if my product is faulty?
• Do you ship worldwide?

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BREXIT QUESTIONS

• I live in the UK and ordered an item that may be fulfilled in the EU, will my order be affected by this?
• I am ordering an item that is fulfilled from the UK. Will Brexit affect my order if I am ordering to a shipping address in the EU?
• How are FRESH limiting the impact of Brexit?

ACCOUNT QUESTIONS

• How do I change my account details?
• How do I delete my account?