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  1. FRESH
  2. FAQ

FAQ

QUICK QUESTIONS

  • What is your returns policy?
  • How much will shipping cost for my order?
  • What are FRESH doing to protect customers and staff from COVID-19?
  • I have noticed a bug on the website. What should I do?
  • How long should I expect my refund to process?
  • What payment methods can I use with my order?
See all 12 articles

ORDER QUESTIONS

  • If I have one order that includes a pre-order along with other products, when will I receive my order?
  • My order has reached my country but the tracking hasn't been updated for a few days.
  • Is my order still coming?
  • How will my order be affected by Royal Mail strikes?
  • Are there any countries you cannot ship to?
  • My order has been returned to you. What should I do?
See all 20 articles

HOLIDAY QUESTIONS

  • Will your customer support be open over the Christmas holidays?
  • If I place an order, will it arrive before December 25th?
  • Do you have an extended returns policy for the Christmas policy?

BREXIT QUESTIONS

  • I live in the UK and ordered an item that may be fulfilled in the EU, will my order be affected by this?
  • I am ordering an item that is fulfilled from the UK. Will Brexit affect my order if I am ordering to a shipping address in the EU?
  • How are FRESH limiting the impact of Brexit?

ACCOUNT QUESTIONS

  • How do I change my account details?
  • How do I delete my account?
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