FAQ

QUICK QUESTIONS

• What is your returns policy?
• How much will shipping cost for my order?
• What are FRESH doing to protect customers and staff from COVID-19?
• I have noticed a bug on the website. What should I do?
• How long should I expect my refund to process?
• What payment methods can I use with my order?

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ORDER QUESTIONS

• If I have one order that includes a pre-order along with other products, when will I receive my order?
• My order has reached my country but the tracking hasn't been updated for a few days.
• Is my order still coming?
• How will my order be affected by Royal Mail strikes?
• Are there any countries you cannot ship to?
• My order has been returned to you. What should I do?

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HOLIDAY QUESTIONS

• Will your customer support be open over the Christmas holidays?
• If I place an order, will it arrive before December 25th?
• Do you have an extended returns policy for the Christmas policy?

BREXIT QUESTIONS

• I live in the UK and ordered an item that may be fulfilled in the EU, will my order be affected by this?
• I am ordering an item that is fulfilled from the UK. Will Brexit affect my order if I am ordering to a shipping address in the EU?
• How are FRESH limiting the impact of Brexit?

ACCOUNT QUESTIONS

• How do I change my account details?
• How do I delete my account?