What should I do if I received the wrong product? FRESH 14 October 2022 12:51 Updated Please contact us with a photo of the product you received and the packing slip it arrived with, and we will investigate this immediately. Related articles How much will shipping cost for my order? If I have one order that includes a pre-order along with other products, when will I receive my order? My order has reached my country but the tracking hasn't been updated for a few days. Are there any countries you cannot ship to? The product I want is out of stock. When will it be coming back in? Comments 0 comments Article is closed for comments.