What should I do if I received the wrong product? FRESH 14 October 2022 12:51 Updated Please contact us with a photo of the product you received and the packing slip it arrived with, and we will investigate this immediately. Related articles My order has reached my country but the tracking hasn't been updated for a few days. The product I want is out of stock. When will it be coming back in? How much will shipping cost for my order? What is your returns policy? If I have one order that includes a pre-order along with other products, when will I receive my order? Comments 0 comments Article is closed for comments.