If your order’s tracking has not updated in 5 days or more, please contact us and we will investigate this with the courier for you. We can file claims for orders if contacted within these specific timeframes;
Orders to the UK;
- Royal Mail - 78 Days from dispatch
- DPD - 12 Days from dispatch
Orders to the rest of the world;
- FedEx & partner couriers - 21 Days from dispatch
Unfortunately we are unable to submit claims on lost parcels if we are contacted after these specified timeframes.
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